Contact | Lucca Cycling Club

Contact

Need more info or want to talk tactics?

Am I too old, inexperienced or unfit for guided rides?

Wherever you are, it's not too early or too late. You are right on time. But, why not train up a little? What better motivator could you have than an upcoming trip to Italy?

Keep in mind, the roads in Italy are narrow and twisty, so you’ll need to be in good health, feel competent riding a bike, maneuvering occasional traffic and riding with other cyclists. Whatever your level of skill or fitness, we'll plan accordingly.

Do you combine guided rides into group rides?

We design rides around your abilities and goals. Route distances range from 30 to 130 km, with elevations of 600 to 2500 meters. Occasionally we hear from another rider or group interested in riding a similar route around roughly the same time.

When this happens, I’ll look at bringing the two groups together because I get it, it's serendipitous meeting like-minded folks abroad. If you're open to joining rides, I’ll honor the per-person rate.

How far in advance should I/we book?

For guided rides and bike rentals, write us as soon as your itinerary is confirmed. Your booking will retain priority up until payment is processed 60 days before you arrive. In the event I'm double or triple booked and if merging rides around the dates you have in mind is not an option, we’ll pair you with another local guide.

For bespoke trips, try to book as soon as is reasonably possible. The best villas and hotels fill up first and fast. The later you book, the less likely we'll be able to deliver the fantastic experience you deserve. November to March, we’re planning and developing trips because the rest of the year, we're out on the roads.

What happens when it rains?

In general, rides and trips go rain or shine. In the unlikely event of truly hazardous weather, the ride will be canceled and/or we’ll do everything to work around it. Because the weather is completely out of my control, unfortunately, I can’t commit to offering refunds for rides canceled due to inclement weather.

I'm coming to Lucca with my _____ from _____ to _____. Do you have any suggestions for routes, hotels and great places to eat?

Yes! Absolutely. Beyond the free info on my blog, discover how to live and ride like a local within seconds by purchasing my DIY Guide to Lucca. The investment divided by the number of people in your group pays itself off in spades.

What's the story behind your pricing?

Our experiences are all about maximizing time because we value your time as much as we do our own. We exist to make sure that every aspect of your ride or cycling vacation exceeds all expectations because life’s too short for sub-par anything.

Rather than competing on price, we're driven by quality. For that reason, I don't offer discounts of any kind. Your loyalty means the world to us, and in return, we're devoted to delivering the best value money can buy.

My guides and I are known to:

  • genuinely love people
  • be competent and skilled cyclists
  • have a depth of knowledge about the area, sports performance, and the Italian culture
  • give great local recommendations
  • be professional, honest and always on time
  • be detail-oriented
  • speak English and Italian
  • have engaging personalities
  • be generous, encouraging, and caring
  • have a passion for cycling

We specialize in personalized trips and rides.

When you purchase a guided ride, it's your ride. I’ll only ever merge groups with similar interests and abilities because a day out on the bike should be logistically sound and frustration-free.

Our group trips include a maximum of 12 riders, with one guide for every five guests plus a support vehicle.

Our prices include 22% IVA (sales tax in Italy).

Taxes in Italy are high. What’s in it for you? Good (if not newly paved) road surfaces, affordable/accessible train travel, and hundreds of years of preserved history, to name a few.

We know the area, we live the culture and we speak with the people. Our depth of local knowledge and experiences wouldn't be the same without living here.

I pay my team fairly.

Without you as the customer, I would have no business, and the same is true for my team. I believe a well-paid team is a motivated team, a motivated team is a happy team, and a happy team makes an impact. Like you, we’re here to leave a mark.

We love what we do and are proudly for profit.

We have a growth mindset and are obsessive about tweaking, tinkering and improving every aspect of what we offer.

After expenses and taxes, profit is the way we support ourselves, our loved ones and the experiences/causes/things we value most. And hey, it takes two to tango. No skin in the game means no fun. So come along and dance with us?

Our clients agree it's well worth it.

You as the customer are the life force of my business. I couldn't be more proud of the experiences we share and the results we achieve together. It's why I take great pride in posting them on almost every page of my website.

How do you process payments?

I accept all major credit cards and bank wires (in USD, GPB, CAD, and AUD).

Luccacyclingclub.com is an SSL certified website (as indicated by the lock icon in your address bar). An SSL certificate provides authentication for a website and enables an encrypted connection.

Purchasing our services with a credit card means your "Billing Information" (credit card number, expiration date, security codes and similar information) is collected and processed by my third-party payment processor. I do not directly obtain or process any Billing Information.

I can’t find an address on your website. Where are you located?

Based in Lucca, Italy, Lucca CC is proudly a virtual company except, of course, when we deliver our services. There's almost nothing we value more than freedom and thanks to cycling, the internet and globalization, freedom today is highly achievable.

When you rent bikes from us, you’ll be provided with all the information you need upon purchase, including a centrally-located pickup address. For guided rides, we'll arrange a meeting spot convenient for you (within 20 km of Lucca).

For rides starting in Florence, Chianti or anywhere else more than 20 km from Lucca, we'll happily meet you wherever you're staying. To deliver this incomparably convenient option, an additional fee applies to cover our time and travel expenses.

Great! The best way to contact us is to write info@luccacyclingclub.com. We'll do our best to respond within 48 business hours. If not out on the roads, we work Monday to Friday from 9 am to 7:30 pm Central European Time.

We're striving for tip-top customer care. If you haven't heard back from us, our response might have landed in a spam folder, or for some other reason we didn't get your message. Try either sending it again or calling us instead at (+39) 389 4949 054.

"Your newsletter always makes my day."

- Lucca CC Subscriber

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