Terms and Conditions
Last Updated January 2019
Timeless Travel Creative, LLC ("we", "us", or "our") welcomes you. Our commitment to excellence means we have guidelines and procedures in place to achieve maximum guest satisfaction and loyal business relationships. By registering for a Guided Ride or a Trip, all participants ("you" or "your") agree to comply with these Terms and Conditions. Please take a moment to read through them to discern whether our trips and rides are for you.
Guidelines and Conduct
Trips and Guided Rides function best when its participants practice simple cycling etiquette. By joining us on a Guided Ride or Trip, you understand the importance of the following:
Safety: cycling, in general, entails risk and cycling in Italy is no different. Practicing self-awareness and caution by following Italian traffic laws, wearing a helmet and not consuming alcohol while riding is necessary to reduce risk.
We ask that you’re a cyclist with a minimum base fitness and skill needed to embrace Italy’s narrow roads and ride amongst others without being hazardous.
Respect: we take your individual needs seriously but please understand we cannot cater to each person’s wants and desires. The beauty of group trips is the possibility to meet new people, learn new ideas and ways of thinking in which case you may benefit greatly from putting your own needs aside for the benefit of the group. More specifically, showing up on time, maintaining a positive and open frame of mind, and respecting the overall speed of the group.
Should you incur a problem or have a complaint, please make it known to the head guide at the earliest convenient opportunity. We ask that you bring your issues directly to us rather than other guests - it’s our job to find the best possible solution, and we’re committed to this.
If you have specific needs, let us know when booking and we’ll do our utmost reasonable efforts to meet them.
Timeless Travel Creative, LLC strives to build and cultivate collaborative relationships and we achieve this by collectively respecting our guides, rental bikes, hotels, villas, cafes, and restaurants. It is expected that you as a participant join us in building our collaborative relationships so we can ultimately serve you better.
Liability & Insurance: You are ultimately responsible for all the decisions you make and for this reason, it’s absolutely necessary you travel with valid personal/travel health insurance that covers outdoor sports activity including cycling. It is obligatory to sign our release liability waiver before the start of the trip.
Fees and Payment
We collect an initial deposit of 750 euro for all Trips and 500 euro for Bespoke Trips. The full balance will be prompted up to 60 days prior to the start date of the trip.
Cancellations and Modifications
In the unlikely case we have to cancel a Guided Ride or Trip and we certainly don't intend for this to happen, we will either propose an alternative solution, or you will be refunded in full. We regret, however, that we cannot reimburse additional costs you incur such as airline tickets.
We reserve the right to make route modifications as necessary or eventual cancellation for inclement weather for the comfort and safety of participants.
We understand things may happen that prevent you from coming on a trip. The following are our Cancellation Fees:
61-90+ days prior to your departure: 250 euro administrative fee
30-60 days prior to your departure: 100% of the trip price but you may apply 50% of your payment to a future trip (within two years)
0-30 days prior your departure: 100% of the trip price but you may apply 25% of your payment to a future trip (within two years)
Refunds after the trip: there are no full or partial refunds after the trip
Bespoke Trips and Guided Rides once-booked are fully non-refundable but transferable to a friend or group of friends.
Limitations of Liability
Our customers must understand the inherent risks and dangers of cycling. Timeless Travel Creative, LLC is also not liable for property damage or bodily damage as a result of (but not limited to) participants' physical exertion, forces of nature; travel by plane, train, auto, bike, boat or other transportation. Timeless Travel Creative, LLC is not liable for accidents caused by consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided. Timeless Travel Creative, LLC is also not liable for expenses not specified as included in the trip, but which may be required to get to or from a trip start or end. Timeless Travel Creative, LLC may take photographs or make film records of its trips for promotional and commercial use, as well as approve such use by third parties without financial remuneration.
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